Change of heart? We understand!
Paintings can be exchanged for a credit on kristinwhitney.com for the full amount, minus any shipping costs, so long as certain conditions are met:
- The collector has seven (7) days from the date of reception to advise us in writing that they would like to return the artwork, and fourteen (14) days to pack and ship it back to us by recognized courier at the collector’s own expense.
- The artwork must be returned in its original packaging and in the same condition as when it was shipped. It is important, therefore, to take care when both unpacking and repacking your artwork.
What if I decide that I would like to return my artwork, but the 7 day window has passed?
If you have a change of heart after the 7-day return window has passed, you may return your painting by packing and shipping it back to me, at your own expense.
Once the painting has been received, it will be carefully inspected for damage. If the painting is in good shape, then you will receive a credit for the price you paid on the painting, minus any shipping charges, and a 4% monthly rental fee for each month that you kept the painting, after the date you received it. You may use the remaining balance towards the purchase of any other available artwork on kristinwhitney.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Can a print be returned?
Unless it was sent directly from us, Fine Art America created your print and they will be able to help you with a return. You can reach them here: Fine Art America
If print was purchased directly from us, a full refund is available for prints if the following conditions are met:
- The collector has seven (7) days from the date of reception to advise us in writing that they would like to return the print, and fourteen (14) days to ship it back to us by a recognized courier at the collector’s own expense.
- Print must be returned in original package and un-opened.
Sale Items
Only regular priced items may be returned and credit applied. Sale items cannot be returned or credit applied.
Shipping Policy
Processing time: 3-5 business daysHow much will shipment cost?
Prices will vary based upon artwork size, dimensions, and weight. We use the most cost-effective way of shipping while carefully ensuring your artwork to be well-protected during shipment.
- Couriers used: UPS, USPS, FEDEX
How will painting be packaged?
Paintings with sides that are less than 48″ in length will be wrapped in bubble wrap and packed in a commercial cardboard box.
Paintings with at least one side 48″ or larger are normally removed from their stretcher bars and rolled up in a tube. You will be responsible for getting the canvas re-stretched when you receive it. If you have purchased a painting that needs to be stretched and you would like it shipped directly to a framer, please contact us at kristin@kristinwhitney.com to make the arrangements. We can also help you find a framer local to you, if need be.
If you prefer to have a large painting shipped already on stretcher bars, we will need to ship it in a wood crate, which will increase the shipping costs significantly.
What information do you need from me to ship artwork?
The courier companies need a delivery address. This cannot be a post office box as a signature is required upon delivery. They also require a contact telephone number and an email address so that the courier company can contact you with delivery information.
How long will it take for my painting to be delivered?
Your painting will be packaged within 5 working days of payment. It is then delivered to the courier company. The time that it takes for the delivery varies, depending upon the area to which the package is traveling. Our shipping costs are based on the least expensive form of shipping (by courier), usually ground transportation. If you would like to arrange and pay for a more expedited shipping option, please contact us at kristin@kristinwhitney.com
